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Reality Based Group improve customer experience with secret shoppers using performance-based data

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Reality Based Group improve customer experience with secret shoppers by conducting evaluations based on real-time service interactions. These assessments rely on recorded scenarios that reflect typical customer journeys, allowing businesses to measure employee behavior against set criteria. The program emphasizes data collection through structured scoring, focusing on observable actio... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf

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